At Your Service Trash & Assistance

All deposits are non-refundable.
Deposits secure scheduling, labor, equipment, and disposal planning and are not eligible for cash refunds under any circumstances.

Refunds – Limited Exceptions

Refunds are only considered if the issue is solely and directly caused by At Your Service Trash & Assistance, such as:

Failure to arrive without notice
Failure to perform agreed-upon services due to our error

Any approved refund will be limited to the amount paid for the affected service only.

Non-Refundable Situations

Refunds will NOT be issued for any of the following, including but not limited to:

Change of mind
Personal situations, hardships, or emergencies
Scheduling conflicts
Weather conditions beyond our control
Job access issues (locked gates, blocked driveways, unavailable elevators, etc.)
Customer delays or unprepared job sites
Dissatisfaction based on expectations not communicated in advance
Finding a lower price elsewhere
Misrepresentation of job size, scope, weight, or materials
Cancellation or no-show by the customer

Once a crew has been dispatched or work has begun, the service is considered rendered and is not eligible for refund.

Credits in Lieu of Refunds

While deposits are non-refundable, they may be converted to service credit at our discretion.
Credits may be applied toward future junk removal or related services with At Your Service Trash & Assistance.
Credits:
Have no cash value
Are non-transferable
Must be used within 90 days of the original service date

Price Matching (Discretionary)

We do not issue refunds for lower prices found elsewhere.
However, we may offer a price match at our discretion if:
The competitor is licensed and insured
The scope of work is identical
Proof of the written quote is provided before service begins
Price matching does not apply after work has started or been completed.

Final Authority

All refund, credit, and price-matching decisions are made solely at the discretion of At Your Service Trash & Assistance. Our decisions are final.